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ASUS Tech Support Confirms Two Year Hardware Warranty Details. I’m Getting 2GB.
Today I contacted ASUS Notebook Support (510-739-3777 Ext. 5110) twice in order to confirm the details of my Eee PC 4G warranty. I talked to James the first time, and Clinton the second time. Both were very helpful and quick with the information needed to answer my questions. I was only asked for the serial number on my Eee PC. This is what I learned:
- 2 Year Hardware Warranty
- 6 Month Battery Warranty
- ASUS is not responsible for for software misconfiguration, such as troubleshooting an alternative operating system.
- ASUS Support will help you restore your Eee PC to its default Xanadros Linux state.
- Installing 2GB SO-DIMM will not void your warranty.
- Operating system and program disc writes, referred to by ASUS Support as “normal computer usage,” does not void your warranty. This means using swap, pagefiles, persistent system logs, programs that do heavy disc writes, and modern journaling filesystems like NTFS, ext3, and reiserfs will not void your Eee PC’s hardware warranty.
It was noted by ASUS Support that in the event of an SSD failure, they would have a difficult time actually finding the cause of the failure. In many cases it would be impossible. Also, in the case of 2GB RAM installation, you would return your Eee PC to ASUS with the original RAM SODIMM. ASUS Support, regarding the 2GB SODIMM: “We would ask you to send the Eee PC back like it originally came.”
I honestly think it’s insane to run a non-journaling filesystems on a laptop. The technology was developed to deal with precisely the type of situations a filesystem on a laptop will encounter, and both Microsoft and GNU/Linux builders have adopted journaling filesystems for primary storage use. If your SSD burns out because of heavy disc writes or first generation manufacturing defects, ASUS Support says they will take care of you.
Posted by rmrubin 
January 2008